LM540: IVT Bluesoleil License Problem

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Table of Contents

Problem

“I have purchased an LM540 and installed the IVT Bluesoleil Software that came with it on the CD on the Windows Machine. When I plug in the LM540 USB Adapter, the Bluesoleil Software complains that the user is running an unlicensed version.

Due to this problem I am unable to use the IVT Bluesoleil Software with the LM540. The error is shown in the screenshot below, please help me resolve this issue…”

LM540_bluesoleil_license_problem_1

Solution

The IVT Bluesoleil License key is programmed in the EEPROM of LM540. We produce 2 variants of LM540

  • With IVT License Key (Black Label)
  • Without IVT License Key (White Label)

If you are facing the issue, most likely you are using a LM540 without the IVT License key (White Label).

To confirm, please check to see if your adapter features a black label as pictured, if it does not, please see the solutions listed below.

LM540_bluesoleil_license_problem_2

There are 2 solutions to this issue

  • Uninstall IVT Bluesoleil and use Windows Bluetooth Driver instead if there is no specific reason why IVT Bluesoleil is needed
  • Contact your supplier or raise a support ticket with us and we will help you to swap the unit
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